The Hospitality industry is painfully aware of the importance of determining if a call placed by a guest has been answered. It does not reflect well on a properties reputation to present a bill to a guest at checkout that does not reflect accurate telephone charges. Traditionally a hotel increases the call accounting systems grace period to deal with this problem and in the process looses the revenue from short calls. In fact 20% of long distance and 25% of local revenue is typically lost in this manner.
TELTROL Systems believes the best solution is to prevent this from happening by using an answer detection system. The answer detection system interfaces with the properties trunks, the PBX's SMDR and the call accounting or property management system. If the information determined from the trunk interface indicates that the call has been answered the SMDR record is allowed to be posted to the call accounting or property management system.
Using answer detection from TELTROL thousands of properties have eliminated their guest complaints and increased their revenues.